Before starting any sketches, wireframes, we wanted to know and understand why users would be liable to use the app : what’s the boredom, what makes them angry to the point of leaving the post office before they even achieve their goal.
As I experienced these misadventures, one of my biggest challenge was to avoid self-referencial design. Unconsciously you can enforce your own mental models on the product design which may be very different from your user needs.
Working in progress - user task (or mind mapping) created with Mind Node software
Working in progress - wireframe sketches
My mentor taught me why and how to build a user task via Mind Node. Create a keyword cloud in order to identify objectives and customer needs. This helped me to highlight the main functions of the app and started mapping out the user experience through wireframes.
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